Terms and conditions

These terms and conditions (“Agreement”) sets forth the general terms and conditions of your use of the auroraborealisobservatory.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and North-Star Invest AS (“North-Star Invest AS”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and North-Star Invest AS / Visit Senja AS / Slåttebakken AS, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

User content

We do not own any data, information or material (collectively, “Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review the Content on the Website submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable. Unless specifically permitted by you, your use of the Website and Services does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Third party services

If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against North-Star Invest AS with respect to such other services. North-Star Invest AS is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting North-Star Invest AS to disclose your data as necessary to facilitate the use or enablement of such other service.

Backups

We perform regular backups of the Website and its Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

Advertisements

During your use of the Website and Services, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website and Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. Some of the links on the Website may be “affiliate links”. This means if you click on the link and purchase an item, North-Star Invest AS will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

Booking Policy / Terms And Conditions

Please read carefully trough Terms and conditions before booking and arrival 

• Please send us an email with arrival times 7-10 days prior visit so we can arrange pickup at the Bus Station / Boat terminal. Email: booking
• On arrival day: Please make sure to contact us via Phone / WhatsApp +47 96 99 99 96 (Reception) / email / text message so we are sure that all details regarding pickup are ok and that you are on schedule

• IF WE DONT GET ARRIVAL TIMES 7-10 DAYS PRIOR VISIT – AND IF YOU DONT CONTACT US ON ARRIVAL DAY WE CAN NOT BE HELD RESPONSIBLE FOR EXTRA TRANSPORTATION COST

Transfer Bardufoss Airport (BDU)

ARRIVAL:

Pickup from Bus terminal to the observatory is included for all guests.

After landing in Bardufoss Airport you go outside and find the white shuttle Bus – FLYBUSSEN – tell the driver that you are going to the bus terminal in FINNSNES (where we pick you up) – and then go back in to get your luggage

(Shuttle bus cost from Bardufoss airport (BDU) to the bus terminal in FINNSNES is not included)

DEPARTURE:

Transportation from the observatory to the Bus station is also included on departure day. There is one shuttle to each departure in Bardufoss Airport so you will always get back to the airport in good time for your flight.

(Shuttle bus cost from bus station to airport is not included)

Transfer Tromsø Airport

If you arrive in Tromsø you can also easily arrange a tour with the express boat going from Tromsø to Finnsnes. This is a very easy solution and a very scenic route. We will then pick up (included) at the boat terminal in Finnsnes.

Departure Times express boat:

https://auroraborealisobservatory.com/practical/

Practical Information

Make sure to read the online version with practical information before arrival:

https://auroraborealisobservatory.com/practical/

* pictures from suite to suite may differ slightly as there are different expressions and views in the individual unit.

Check In / Check out

Time: check in 15.00 / check out 10.00

We ask that you keep your apartment tidy during your stay, especially the kitchen, and that you leave it in a tidy state upon departure. Please note that housekeeping services does not include the washing of dishes and kitchen utensils. If dishes are left for housekeeping upon your departure extra cleaning charges may apply.

Weather

The weather in the arctic can at times be hard to predict. Therefore we can not guarantee Northern Light. That being said the chances are high. 

If the weather do not collaborate our plan B with landscape is stunning and there are still many activities available.

Health

It is important that you notify us if you have any of the medical conditions listed below or others we should to know of:

Contact your doctor to discuss if its responsible to go on these various tours with us.

Back problems

Pregnancy

Use of wheelchair or other aids for movement

Machines of any kind. (Ex. breathing aid during night)

We have the right to refuse participants to join the tour if we feel the tour is to physically and/or to mentally demanding for them.

Contact your doctor to discuss if its responsible to go on these various tours with us.

We always try to find solutions instead of problems!

Travel Insurance

We strongly recommend you have a very good travel insurance. Photo gear and arctic clothing equipment are expensive, therefore make sure your travel

insurance cover them. Visit Senja AS / Slaatebakken AS can not be held responsible for any injuries or broken gear.

Travel insurance is also important in case of cancellation (read fees / terms) – Visit Senja AS / Slaatebakken AS can not be held responsible for any unforeseen circumstances that may occur.

Lost or damaged equipment

Take precautions for rain, wind snow and slippery/ice covered ground. Equipment lost or damaged is not replaced or covered by Visit Senja AS / Slaatebakken AS.

Travel insurance

We strongly recommend you have a very good travel insurance. Photo gear and arctic clothing equipment are expensive, therefore make sure your travel insurance cover them.

Travel insurance is also important in case of cancellation fees / terms

Payment

50% deposit when you book, with the exception of bookings less than 60 days away. Less than 60 days, then the booking is paid in full. Please note that ABO charge remaining 50% (if only deposit is paid) 2-4 months prior visit during high season (september-march) During low season (april-august) ABO charge remaining 50% 3-6 months prior booking as we normally fill up very fast during this time.

During SUPERSALE periods all bookings are paid in full.

Cancelation fee

2 months or more prior start date: Full refund

Less than 2 months (60 days) prior start date the booking is non-refundable / Contact Travel Insurance

Cancellation must be done in writing to booking@auroraborealisobservatory.com

Contact Information

Email: booking@auroraborealisobservatory.com

WhatsApp: +47 96 99 99 96 (Reception)