Travel & Health Information for Your Stay

Before You Travel

We recommend that all guests check their flight details, travel insurance terms and any personal health considerations before departure. If you are traveling internationally, it is also wise to check current airline and border requirements relevant to your route.

• Review your flight schedule and transfer plan before arrival.
• Bring any personal medication you may need during your stay.
• Check your travel insurance coverage for illness, delays or cancellations.
• If you feel unwell before departure, contact your booking provider before traveling.

Cleanliness & Hygiene at the Resort

Cleanliness and guest comfort are important to us in every season. Rooms, apartments and common areas are maintained with practical cleaning routines designed for everyday guest use and a comfortable stay.

• Guest accommodation is cleaned and prepared before arrival.
• High-use areas are monitored and maintained as part of normal resort operations.
• Hand washing and general hygiene remain recommended during travel.
• If needed, guests can always contact us for practical assistance during their stay.

Dining, Facilities & Shared Areas

Aurora Borealis Observatory is a relatively small resort, which means the atmosphere is usually calm and personal rather than crowded. Guests can enjoy both indoor and outdoor areas with plenty of space around the property.

• Breakfast and shared facilities are operated as part of the normal guest experience.
• Outdoor areas offer space, fresh air and a peaceful Arctic setting.
• Private apartments and suites provide guests with additional comfort and flexibility.
• If special arrangements are needed, we recommend contacting us in advance.

If You Feel Unwell During Your Stay

If you become unwell during your stay, please let us know as early as possible. We will do our best to help you with practical information and the next appropriate steps based on your situation.

• Inform us early if you are feeling significantly unwell.
• Reduce contact with shared areas if needed until you know more.
• Seek medical advice when appropriate.
• For urgent situations, always contact local emergency services directly.

Medical & Practical Responsibility

We want every guest to have a safe and enjoyable stay, but each traveler is also responsible for their own travel readiness, insurance cover and health situation before and during the trip.

• Make sure your insurance and travel documents are in order.
• Travel with any medication or personal health items you may require.
• Follow current advice from your airline, insurer and relevant authorities.
• Contact us before arrival if you have practical questions related to your stay.

A Calm & Comfortable Stay

Our goal is to offer a peaceful resort experience where guests can focus on nature, scenery and the northern lights. We continue to value practical routines, good communication and a comfortable environment for all guests.

If you have questions before your arrival, we recommend contacting us directly or checking the practical information pages on our website for transport, pickup, check-in and guest details.